What Is a Social Media Agency?

As a business owner in the digital age, you may have heard the term “social media agency” tossed around quite a bit recently. Like many buzzwords in … As a business owner in the digital age, you may have heard the term “social media agency” tossed around quite a bit recently. Like many buzzwords in t…

As a business owner in the digital age, you may have heard the term “social media agency” tossed around quite a bit recently.

Like many buzzwords in the marketing industry, the meaning is not always entirely clear.

While social media itself refers to websites and apps that allow people to create and share content or to participate in social networking, a social media agency offers specialized services to help brands leverage these platforms.

In short, a social media agency is a company that provides expertise and support for businesses looking to promote their products or services on social networks like Facebook, Instagram, Twitter, LinkedIn, and beyond.

However, the role of an agency goes well beyond just managing profiles and posting content.

A social media agency helps develop comprehensive strategies, creates engaging content, analyzes performance metrics, and ultimately helps clients meet key business goals.

While some companies have an internal social media manager or team, many brands choose to outsource these critical functions to an agency.

The right social media agency becomes a true partner, getting to know your business inside and out and helping you make the most of the many opportunities social media presents.

If you're looking to boost brand awareness, increase traffic, connect with your target audience, or drive sales, partnering with a social media agency may be one of the smartest moves you can make.

Defining What a Social Media Agency Is

As an independent marketing consultant, I am often asked by clients what exactly a social media agency does.

To put it simply, a social media agency helps brands strengthen their online presence and connect with customers through social networks like Facebook, Instagram, and Twitter.

Services Offered

Social media agencies offer a variety of services to help brands achieve their goals.

The most common services include:

  • Social media management: Creating and managing social media profiles, content creation and publishing, community management, and analytics reporting.

  • Social media advertising: Developing and managing social media ad campaigns to increase brand awareness, drive traffic, and boost conversions.

    This includes services like Facebook Ads, Instagram Ads, and LinkedIn Ads.

  • Influencer marketing: Identifying and collaborating with influencers who can promote a brand to their audience.

    Influencer marketing aims to tap into the trust influencers have built with their followers.

  • Social media consulting: Providing social media strategy consulting to help brands determine their goals and the best ways to achieve them through social networks.

    This high-level service helps brands create effective long-term social media plans.

Why Work with An Agency?

While some large companies have internal social media teams, many brands choose to work with social media agencies because of their expertise and ability to scale services as needed.

Agencies stay on the cutting edge of trends in social media and have a holistic view of how to leverage different social platforms together.

They are also able to provide dedicated resources to ensure social media efforts are effective and consistent.

For brands that want to outsource some or all of their social media marketing, partnering with the right social media agency can be invaluable.

The key is finding an agency that understands your brand, target audience, and business goals.

With the support of a social media agency, any brand can achieve success through social media.

The Role of a Social Media Agency

As an owner of a social media agency, my role is to help businesses strengthen their online presence and connect with current and potential customers.

Developing a Social Media Strategy

The first step is to develop a comprehensive social media strategy tailored to the client's needs and goals.

This involves:

  1. Conducting research on the target audience and competition

  2. Determining the key social networks to focus on, e.g.

    Facebook, Instagram, LinkedIn

  3. Creating a content calendar to plan types of posts, frequency, and promotion of new content

  4. Optimizing profiles and posting engaging content to build a following

Managing Social Media Accounts

Once the strategy is in place, we handle the day-to-day management of the client's social media accounts.

This includes:

  • Posting content like blog posts, images, video, etc.

    according to the calendar

  • Responding to comments and messages in a timely manner

  • Monitoring accounts and engaging with the audience by liking and commenting on their posts

  • Analyzing metrics and insights to optimize the social strategy and improve results

Additional Services

Social media agencies also offer supplementary services such as:

  • Social media advertising to promote content or products

  • Influencer collaborations to tap into a new audience base

  • Live video streaming for real-time engagement

  • Social listening to gain insights into trends and consumer opinions

Core Services Provided by Social Media Agencies

As the owner of a social media agency, I provide a variety of services to help businesses establish and grow their social media presence.

My goal is to increase brand awareness, connect with customers, drive traffic to websites and generate leads.

Content Creation

Creating visual and written content tailored for each social media platform is key.

This includes blog posts, social media posts, graphics, videos, and more.

Well-crafted content that is relevant to your target audience will keep them engaged.

Community Management

Managing your social media communities involves posting content, interacting with followers, monitoring comments and messages, and cultivating conversations.

Responding to comments and questions in a timely manner builds trust and loyalty with your audience.

Community managers also keep a close eye out for any inappropriate comments that violate the platform’s terms of service.


Running social media ad campaigns help businesses reach new potential customers and increase traffic, likes, shares, and conversions on social media platforms.

Agencies can help determine the best platforms and ad types for your needs, set up and optimize campaigns, and analyze the results to make improvements.


The data and insights gained from social media analytics help shape strategies and determine what’s working and not working.

Key metrics include reach, impressions, engagement, traffic, and conversions.

Analyzing trends over time provides a clear picture of how your social media efforts are contributing to key business goals and ROI.


For companies just starting out on social media or looking to improve their existing efforts, consulting with a social media agency can help set the right strategic direction.

We provide guidance on platform selection, content planning, advertising, community building, and more based on your business objectives and target audience needs.

Ongoing consulting ensures your social media strategy remains effective and up-to-date with the latest trends.

How Social Media Agencies Differ From Marketing Agencies

Social media agencies differ from traditional marketing agencies in several key ways.

As an owner of a social media agency, I have observed the following distinctions:


Social media agencies specialize in social media marketing and management.

We focus specifically on platforms like Facebook, Instagram, Twitter, LinkedIn, and Pinterest.

Marketing agencies have a broader scope that can include areas like content creation, search engine optimization, email marketing, and more.


The staff at a social media agency, including social media managers, strategists, and consultants, have deep expertise in social media.

They stay on the cutting edge of new social platforms, features, and best practices.

They have a strong understanding of social media analytics and how to optimize performance.

Marketing agencies may have more generalists on staff with knowledge across multiple areas.


Social media agencies primarily offer social media management, advertising, and consulting services.

This can include creating and managing social media profiles, developing and implementing social media strategies, running social media ad campaigns, and analyzing social media metrics to gain insights.

Marketing agencies provide a wider range of services like brand development, public relations, and more traditional advertising in addition to digital marketing services.


Social media agencies take an optimized and targeted approach to social media based on the unique attributes of each platform.

Strategies and ad campaigns are tailored to match how users interact and engage on Facebook versus LinkedIn, for example.

Marketing agencies may use a more one-size-fits-all approach to digital marketing that doesn’t fully leverage the nuances of each channel.

Benefits of Working With a Social Media Agency

Working with a social media agency offers several benefits for businesses looking to build an online presence.

Expertise and Experience

Social media agencies specialize in social media marketing and stay up-to-date with the latest platforms, tools, and best practices.

They have experience developing and implementing social strategies across industries and business types.

This expertise allows them to work efficiently and effectively, saving you time and effort.

Strategy Development

A good social media agency will take the time to understand your business, target audience, and goals to develop a comprehensive social media strategy.

They can evaluate which social networks are right for your brand and create a content calendar to keep you active and engaged.

They will also suggest tools to help streamline processes and provide analytics to measure success.

Content Creation

Generating fresh content on a regular basis is challenging for most businesses.

Social media agencies have content creators, copywriters, graphic designers, and video producers on staff to develop social media posts, blog articles, images, video, and more.

They can create and curate content that matches your brand voice and resonates with your target audience.

Community Management

Social media agencies handle the day-to-day management of your social media profiles, such as posting updates, responding to comments, and engaging with your followers.

They monitor for any customer service issues or negative comments and can respond quickly.

They will work to build a sense of community around your brand by starting conversations and developing relationships with influencers and loyal customers.

Campaign Management

Social media agencies have the resources and skills to run social media ad campaigns, contests, promotions, and other initiatives to increase brand awareness and drive business results like sales, leads, or traffic.

They can manage the details from start to finish, including monitoring and optimizing the campaigns to maximize your return on investment.

Questions to Ask When Hiring a Social Media Agency

When hiring a social media agency, there are several questions I would suggest asking to determine if they are the right fit for your needs.

What social networks do you specialize in?

Some agencies focus on the major platforms like Facebook, Instagram and Twitter, while others also work with emerging networks such as TikTok, Snapchat and Pinterest.

Ensure the agency has expertise in the platforms most relevant for your target audiences and business goals.

How do you keep up with changes in the social media landscape?

Social media is constantly evolving, with new networks emerging, features changing and algorithms updating.

Ask how the agency stays on top of trends and new developments to keep your social strategies effective.

Do they actively test new features and share updates on a regular basis?

What is your content creation process?

Discuss how the agency develops creative and compelling content for social media, from ideation through to publishing.

Do they employ professional writers, designers and videographers in-house or outsource certain tasks? Understand their approach to ensuring high quality, consistent content that will resonate with your audiences.

How do you measure ROI and the success of social media campaigns?

It is crucial to track key metrics to evaluate the impact of your social media efforts.

Discuss how the agency monitors metrics such as engagement, traffic, lead generation and sales to measure ROI.

Do they provide detailed reporting and work with you to optimize campaigns based on data-driven insights?

What types of clients have you worked with?

Ask for examples of other clients the agency has worked with, especially those in your industry.

Check reviews from current and past clients to determine the agency’s track record of success and client satisfaction.

See if they have experience achieving goals similar to your own.

Do you offer additional digital marketing services?

Some agencies provide other services such as SEO, paid advertising, email marketing and web design.

Determine if the agency offers a full suite of digital marketing solutions or if they focus specifically on social media management and advertising.

An integrated approach may provide more cohesive results.

Examples of Successful Social Media Agency Campaigns

Successful social media agency campaigns require strategic planning, creative content, and data-driven optimization.

As the founder of a social media agency, I have led many effective campaigns that have achieved significant results for clients.

Here are a few examples:

Intel’s “Look Inside” Campaign

Intel wanted to promote their latest processor to tech enthusiasts in an authentic way.

We created a “Look Inside” campaign, producing a series of videos with stunning visuals showcasing the internal components of the new chip.

The highly sharable content emphasized power, precision, and innovation.

Engagement rates exceeded industry benchmarks by over 50% and the campaign reached over 10 million viewers, driving a 15% increase in brand favorability.

Save the Whales Nonprofit Awareness Campaign

Save the Whales, a nonprofit focused on whale conservation, wanted to raise awareness about threats to whales during the annual whale migration.

We launched a social media campaign centered around a heartwarming video of a whale pod swimming together.

Using emotive language and stunning visuals of whales in their natural habitat, we highlighted the importance of protecting these majestic creatures.

The campaign video garnered over 50 million views and 250,000 shares, raising $2 million in donations for the nonprofit.

Zappos Customer Service Campaign

Zappos sought to highlight their superior customer service to increase brand loyalty and word-of-mouth marketing.

We created the ZapposHappy campaign, inviting customers to share stories of amazing experiences with Zappos customer service representatives.

Zappos offered incentives for participation, and thousands of glowing reviews and stories flooded social media.

The user-generated content strengthened Zappos’ reputation for providing over-the-top customer service and boosted referrals and repeat customers by over 20% year over year.

Costs Associated With Social Media Agencies

As the owner of a social media agency, certain costs are inherent to running the business.

The largest costs for my agency revolve around human resources, software and tools, and marketing.


The majority of expenses for a social media agency go towards employing qualified social media managers and specialists.

Their salaries can range from $35,000 to $75,000 per year depending on experience and education.

As the agency principal, my own salary accounts for a sizable portion of costs as well.

Additional HR costs include benefits, payroll taxes, and continuing education.

Tools and Software

To effectively manage social media for clients, my agency invests in various tools and software.

We use social media management platforms like Hootsuite, Buffer, and Sprout Social to efficiently post, engage, and analyze profiles.

We also utilize analytics tools such as Google Analytics, Facebook Insights, and Twitter Analytics to measure key performance indicators and optimize strategies.

These platforms charge monthly or annual subscription fees ranging from $99 to $599 per month.


As a service-based business, social media agencies rely heavily on marketing to attract new clients.

My agency allots a portion of its budget for content creation, advertising, sales collateral, and public relations.

We publish blog posts, newsletters, and social media content to increase our online visibility and establish thought leadership.

We also take out ads on LinkedIn, Facebook, and industry websites and attend networking events and conferences to connect with potential clients.

The total cost for the agency’s marketing efforts is approximately $3,000 to $5,000 per month.

FAQ: Answering Common Questions About Social Media Agencies

As an owner of a social media agency, I frequently get asked many of the same questions by prospective clients and those curious about our services.

Here are some of the most common questions I receive about social media agencies and the answers to them:

What exactly is a social media agency?

A social media agency is a company that helps other businesses develop and implement social media strategies.

We specialize in social media marketing and work with clients to increase brand awareness, engage with customers, drive traffic, and boost sales through platforms like Facebook, Instagram, Twitter, LinkedIn, and more.

What services do social media agencies offer?

The services offered by social media agencies vary but typically include:

  • Social media management (posting, engaging, and monitoring)

  • Content creation (producing visuals, blog posts, video, etc.

    for social platforms)

  • Community management (building an engaged following and managing conversations)

  • Social media advertising (creating and managing ads on social networks)

  • Reporting and analytics (tracking key metrics and optimizing campaigns)

  • Social media consulting (providing guidance on strategy and best practices)

Why should I hire a social media agency?

There are several benefits to hiring a social media agency:

  • Expertise.

    Social media agencies have extensive experience developing and executing social strategies for businesses.

    We stay on the cutting edge of new social platforms, tools, and best practices.

  • Time savings.

    Managing social media effectively is time-consuming.

    Agencies handle the day-to-day tasks of posting, engaging, and monitoring so you can focus on running your business.

  • Improved results.

    By developing a tailored social strategy and creating optimized content, agencies can help achieve goals like increased brand awareness, higher quality traffic, more leads, and boosted sales.

  • Unbiased perspective.

    Social media agencies provide an objective, outside view of your social media presence and can identify opportunities for improvement you may miss.

  • Access to resources.

    Agencies have additional resources for creating professional visuals, video, blog posts, and social media ads to elevate your social presence.

In summary, social media agencies specialize in developing and executing social strategies to help businesses get real results from social media.

By handling the daily social media tasks, creating optimized content, and providing an expert outside perspective, agencies aim to take brands’ social presences to the next level.

Please let me know if you have any other questions!


The world of marketing has evolved rapidly with the rise of social media.

While social media management was once an afterthought or add-on service, social media agencies have emerged as marketing powerhouses.

They are focused specialists that provide strategic consulting and execution across platforms to help brands thrive online.

Though social media agencies come in all shapes and sizes, at their core they aim to help companies strengthen their digital presence, engage audiences, and drive real business results.

For any organization looking to make an impact and stay ahead of trends, partnering with a social media agency may be the smartest investment they can make.

The future is digital, and these agencies can help navigate what comes next.

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